Delivery Information

Shipping & Delivery Policy

All orders are usually shipped within 1 to 3 business days from the day of purchase and payment received. Shipping charges are added to the order before checkout.

Orders are usually delivered with 5 to 7 business days anywhere in India and within 7 to 10 business days across the world.

Customers can track their order/package by the tracking number provided and sent to them via email.

We dispatch our orders via:

Blue Dart

National delivery takes place by Blue Dart within 2 to 4 working days. If the delivery is for a place that is not in the network of Blue Dart, delivery will take by Speed Post depending on the destination.

FedEx

All international orders are dispatched via FedEx. Delivery time for FedEx is between 5 to 7 business days.

Once the order has been dispatched, an email is sent out to you informing you the dispatch details and the tracking number. You can track your consignment by visiting either our website or the individual courier website.

We do not guarantee the time limit of delivery. Delays might occur due to customs, flight delays and other situations like change in courier services/company.

In case the package is returned due to incorrect address provided by the customer and multiple failed delivery attempts, we will get in touch either by calling or sending an email to confirm order and redelivery. In such cases, the customer will have to bear the shipping charges once again.

Custom charges, if any, will be borne by the customer.

 

Force Majeure

For the purpose of this Agreement, an “Event of Force Majeure” means any circumstance not within the reasonable control of the Party affected, but only if and to the extent that (i) such circumstance, despite the exercise of reasonable diligence and the observance of Good Utility Practice, cannot be, or be caused to be, prevented, avoided or removed by such Party, and (ii) such circumstance materially and adversely affects the ability of the Party to perform its obligations under this Agreement, and such Party has taken all reasonable precautions, due care and reasonable alternative measures in order to avoid the effect of such event on the Party’s ability to perform its obligations under this Agreement and to mitigate the consequences thereof.

Instances of Force Majeure

Subject to the provisions of clause 1.1, Events of Force Majeure shall include, but not be limited to:

(a) the following Natural Force Majeure Events:

  • fire, chemical or radioactive contamination or ionizing radiation, earthquakes, lightning, cyclones, hurricanes, floods, droughts or such other extreme weather or environmental conditions, unanticipated geological or ground conditions, epidemic, famine, plague or other natural calamities and acts of God;
  • explosion, accident, breakage of a plant or equipment, structural collapse, or chemical contamination (other than resulting from an act of war, terrorism or sabotage), caused by a person not being the affected Party or one of its contractors or subcontractors or any of their respective employees or agents;
  • to the extent that they do not involve [country] or take place outside of [country], acts of war (whether declared or undeclared), invasion, acts of terrorists, blockade, embargo, riot, public disorder, violent demonstrations, insurrection, rebellion, civil commotion and sabotage;
  • strikes, lockouts, work stoppage, labor disputes, and such other industrial action by workers related to or in response to the terms and conditions of employment of those workers or others with whom they are affiliated save, when such event is directly related to, or in direct response to any employment policy or practice (with respect to wages or otherwise) of the party whose workers resort to such action;
  • in relation to the Concessionaire, non-performance by a counter-party to a contract relating to the Concessionaire’s Business by reason of an event or circumstance that would constitute a Natural Force Majeure Event under this Agreement; and

(b) the following Political Force Majeure Events:

  • to the extent they take place in [your country], acts of terrorists, blockade, embargo, riot, public disorder, violent demonstrations, insurrection, rebellion, civil commotion and sabotage;
  • to the extent that they are politically motivated, strikes, lockouts, work stoppages, labor disputes, or such other industrial action by workers, save in relation to the Concessionaire, when such event is directly related to, or in direct response to any employment policy or practice (with respect to wages or otherwise) of the Concessionaire;
  • failure or inability of the Concessionaire to obtain or renew any Consent, on terms and conditions as favorable in all material respects as those contained in the original Consent relating to the Concessionaire’s Business (other than due to a breach by the Concessionaire of any of such terms and conditions);
  • any action or failure to act without justifiable cause by any Competent Authority, other than a court or tribunal(including any action or failure to act without justifiable cause by any duly authorized agent of any Competent Authority, other than a court or tribunal);
  • expropriation or compulsory acquisition of the whole or any material part of the Concessionaire’s System or Investor’s shares in the Concessionaire, except where such appropriation or compulsory acquisition is on account of contravention of law by the Concessionaire or by the Investor;
  • any legal prohibition on the Concessionaire’s ability to conduct the Concessionaire’s Business, including passing of a statute, decree, regulation or order by a Competent Authority prohibiting the Concessionaire from conducting the Concessionaire’s Business, other than as a result of the Concessionaire’s failure to comply with the law or any order, Consent, rule, regulation or other legislative or judicial instrument passed by a Competent Authority;
  • in relation to the Concessionaire, non-performance by a counter-party under a contract relating to the Concessionaire’s Business by reason of an event or circumstance that would constitute a Political Force Majeure Event under this Agreement, provided that breakdown of plant or equipment (unless itself caused by an Event of Force Majeure), or unavailability of funds, shall not constitute an Event of Force Majeure.

The above conditions will not be applicable in case we inform the customer beforehand about the high possibility of damages or misplacement of a package, in case the recipient’s country is involved in internal conflicts like war, discord or riots. If the customer still asks to ship the package, Rudraksha Rudralife will not be liable for any damages or loss of package and no refunds will be due.